Reaching Peak Job Performance with Deliberate Practice

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We like fun as much as the next workplace performance blog, but the truth is sometimes you’ve got to work hard to learn, excel, and become a master at something.

We touched on this recently in our blog post on desirable difficulties, a term used for a group of counter-intuitive learning strategies that make learning a little harder and slower at first but that increase long-term retention and application on the job in the long term. And we’re going to be discussing desirable difficulties and more thoughts related to how hard or fun learning should be in an upcoming interview with learning research professional Patti Shank that you’ll see here soon.

And in this article, we’re going to continue that focus on the hard work involved in learning, and in particular in evidence-based research into how exactly experts in a field become experts. Hint: if you guessed it involved hard work, you’re right.

In particular, we’re going to focus on a concept called deliberate practice, which research shows is a difficult but reliable way to attain mastery in a field. If you’re involved in learning and development at your workplace, this is important information for you to know because you can use deliberate practice to help employees at your organization more rapidly improve their performance on the path to expertise.

This article is based on the book Peak: Secrets from the New Science of Expertise by Anders Ericsson and Robert Pool.

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Desirable Difficulties: Unexpected, Evidence-Based Ways to Make Training More Effective

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Many people are looking for the simple, fast way to improve learning programs at work (and therefore improve the performance of employees, managers, and organizations as a whole). That’s understandable, but the problem is that we don’t necessarily know how to reach these goals.

When we consider the best way to improve learning programs and increase workplace performance, a whole range of considerations come to mind. In this article, we’ll only discuss two, although those two will present plenty of insights.

The first is that much of what we think we know about learning isn’t true, much of what we do isn’t conducive to long-term learning, application on the job, and performance improvement, and we’re not good judges of our own learning.

The second is that there are some proven learning techniques that we know work (because there’s evidence proving they work) and in some cases, these proven techniques are a little bit counter-intuitive. Collectively, these counter-intuitively effective learning techniques are sometimes called desirable difficulties (a term first coined by learning and memory expert Robert Bjork and made increasingly popular in the book Make it Stick: The Science of Successful Learning by Peter Brown, Henry Roediger III, and Mark McDaniel).

In this article, we’ll spend a little time reviewing some of our mistaken ideas about learning and then we’ll introduce to you some of those desirable difficulties.

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An Online Software Program for Tracking Safety Training: The LMS

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Frequently, potential customers (or even just safety professionals that we meet in the field, at conferences, or on social media) know that there are online software applications for tracking the completion of safety training. In fact, we often get calls, emails, or online web form submissions asking for more information about software for “tracking safety training completion.”

So that part’s easy enough.

But sometimes, people don’t know there’s a name for the kind of web-based computer software that is used for delivering training, including but not limited to safety training, online as well as tracking employee training progress, completion, and expiration–and even more.

In the learning and development industry, the tool that safety professionals would use to track safety training is known as a learning management system, or LMS for short. If you’re a safety professional and you’re looking for an online software application to help you track safety training completion, it’s an LMS that you’re looking for.

And even if your initial focus is on tracking safety training completion, you’ll soon discover that a learning management system does a lot more than just that, and that you’ll be excited to use some of these other LMS tools to improve your overall safety training program.

If you’ve got a few minutes, read on to find out more about LMSs and how to use them for safety training.

And don’t forget to download the free online safety training buyer’s guide at the bottom, which includes a lot of information about LMSs. 

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Mining, Ergonomics & MSDs: An Interview with Jonisha Pollard of NIOSH Mining

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At the most recent MSHA TRAM (Training Resources Applied to Mining) conference, I caught a good presentation by Jonisha Pollard covering ergonomic risk factors in mining that lead to musculoskeletal disorders (MSDs). I learned much, and figured it would be great information to share here and also realized there would be no one better to share the information (and her expertise) than Ms. Pollard.

I’m happy to say that we were lucky enough to get Ms. Pollard to come talk to us about mining, ergonomics, and MSDs as well as quite a bit about NIOSH Mining in general and some other NIOSH Mining projects. In the interview, which we’ve included below in both written and video formats, Ms. Pollard also tells us where to find a bunch of helpful information, mobile phone apps, and even interactive web-based tools that NIOSH Mining has created to help create safer work conditions for miners in mines throughout the US. If you’re in mining, we think you’ll enjoy and learn from this interview as well as all the resources NIOSH Mining has to offer.

Before we begin, we’d like to thank Jonisha Pollard in particular for her time, knowledge, and expertise, and NIOSH Mining in general for all the good work, including their research on mining safety issues and all the great mining safety information and tools they’re providing.

You can watch & listen to the recorded discussion below. We’ve also typed it all up for you if you’d prefer to read–just click the MORE button if that’s the case.

Finally, know that we’ve included a free Guide to MSHA Training Requirements for you at the bottom of this article.

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New Article in ASSP Professional Safety Magazine: Online Safety Training & Safety Culture

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How much thought have you given to online safety training? What about to safety culture? And, how much have you thought about the way(s) online safety training can influence your organization’s safety culture.

That’s the topic of this new article in the ASSP’s Professional Safety January issue. And of course, it’s just one of many interesting and helpful articles in the publication. Be sure to check out Professional Safety to see this article but lots of other good ones as well.

Also, since this article is in part about online safety training, check out this recent article about the progress of the upcoming ASSP/ANSI Z490.2 national standard on online EHS training.

Jeff Dalto of Convergence Training co-wrote the article with Morgan Bliss, Assistant Professor in the Safety and Health Management program at Central Washington University (one of several recent collaborations with Morgan Bliss, an industrial hygienist). To get some related thoughts on similar topics from Morgan and Jeff, you might also want to check out this recorded ASSP Training & Communications Practice Specialty webinar on Safety and Organizational Learning.
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OSHA Basics: The OSH Act

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Way back in 1970, the United States federal government passed the OSH Act. The OSH Act created the Occupational Safety and Health Administration (OSHA) and all the OSHA safety regulations you’re familiar with.

We’ll tell you more about the OSH Act at the origins of today’s OSHA and the OSHA standards in this article.

This article is just one in a series of articles that we call OSHA Basics. The OSHA Basics articles cover fundamental issues related to OSHA like the OSH Act that this article covers. See the list and links at the bottom of this article for a list of our OSHA Basics articles.

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Visual Literacy for Occupational Safety

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This article is an interview on the topic of using visual literacy to improve occupational safety and the workplace, and in particular to improve hazard recognition and identification.

It’s another in our occasional series of interviews with various subject matter experts in training, safety, safety training, and related disciplines. In this interview, we’re talking with Doug Pontsler of the Center of Visual Expertise. They’re doing a lot of interesting and good work on applying the visual literacy skills we commonly associate with artists to occupational safety and heatlh.

We think we’ll find this topic helpful and interesting, so let’s get right to learning what visual literacy is and how developing our skills in visual literacy can help us improve occupational safety at the workplace. As you’ll see, there’s a recording of our discussion immediately below. If you’d prefer to read instead of listen, we’ve also typed up the transcript if you click the MORE button.

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Disruptive Technologies and the Future of Learning & Development

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As you know, there are many new technologies available now or coming soon that may influence learning and development in different ways. So many that it’s a little hard to keep track of them all, not to mention have an understanding of what they are and just exactly what influences they may have on workforce learning and development.

And of course, as often happens when a new technology comes about, it’s also easy to get a little over-excited and think this is the long-awaited, massive game-changer that will completely change learning and development forever, bringing with it all the solutions to all the problems and challenges we face.

To help us get a better understanding of all these new technologies, to see how we might use them in learning and development, and to see which may have some type of “disruptive” effect in workforce training, we’ve asked Dr. Stella Lee, a learning professional with a ton of experience studying technologies for workforce L&D, to share some of what she knows with us.

Before we begin, two quick points: First, we’d like to thank Dr. Lee for sharing her time, knowledge, and experiences with us. And second, know you can watch the recorded video of this discussion immediately below or click the MORE button to read the transcript I typed up for ya 🙂

And with that said, let’s start learning about disruptive technologies and their use in learning and development from Dr. Lee.

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What Does OSHA Say About Online Safety & Health Training?

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If you’re thinking of using online safety and health training at your workplace, one reasonable question to ask is “What does OSHA have to say about online safety training?” You may wonder if they accept the completion of online safety training to satisfy safety training requirements in OSHA standards, for example.

Well, the short answer is yes. OSHA certainly does allow employers to use online safety training to satisfy the compliance requirements for mandatory occupational safety and health training.

We’ll flesh out that answer for you below, however, giving you some of OSHA’s explanations and linking you to some supporting documents at the OSHA website. And we’ll go a little further, as well, letting you know about a couple of ANSI/ASSP standards on environmental, health, and safety training that also support the use of online training for occupational safety and health training. We’ll even tell you what learning experts outside the world of safety and health have to say about the efficacy of online training.

Let us know if you have any additional questions about the use of online safety training at work, and do feel free to download our free Online Safety Training Buyer’s Guide Checklist as well.

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New Article in ASSP Professional Safety: Safety Communications & Infographics

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Just a quick note to say we’ve got another article in the most current (December, 2018) issue of the American Society of Safety Professionals (ASSP) Professional Safety.

This one gives some tips for visual communication in safety communication, and in particular for creating infographics, which are a very effective way to communicate to people in a quick, simple, easy-to-understand manner.

Jeff Dalto of Convergence Training co-wrote the article with Morgan Bliss, Assistant Professor in the Safety and Health Management program at Central Washington University (one of several recent collaborations with Morgan Bliss, an industrial hygienist).

Be sure to check out Professional Safety to see this article but lots of other good ones as well. (more…)

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OSHA Basics: Which OSHA Standards Include Training Requirements?

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If you’re a safety professional, one of your job responsibilities is to provide safety and health trainers to the workers at your organization in order to teach them about workplace hazards and how to work safely in the workplace.

But what exactly should your safety training cover?

The simple answer is that safety training needs may differ for every employee, depending on his or her job roles, and may differ in different work areas or at different locations within one organization. The key, of course, is to provide training that makes each worker aware of the types of hazards they’ll encounter in the course of their work day, teaches those workers how to eliminate, control, or otherwise work safely in the presence of those hazards, and go home just as safe and healthy at the end of the workday as they were when they arrived.

However, it certainly doesn’t hurt to know the specific safety training requirements called for in OSHA standards. While compliance is never the final answer for safety and safety training at work (remember, compliance is the floor of safety, not the ceiling), it’s reasonable to want to know what safety training OSHA specifically calls for in their standards.

But the problem with this is it’s not so easy to get a quick answer. If you go to the OSHA Standards, you’ll quickly notice that….well, there are a LOT of them, some of them are quiet LOOOOONG, and it’s certainly not easy to skim them all and quickly find what you’re looking for.

But fortunately, OSHA’s created a single document that lists all their training requirements. As a safety professional who’s responsible for providing occupational safety and health training at the workplace, you should (and no doubt will) be quite happy to learn about this.

Read on to learn more about this and to get a copy of the OSHA Training Requirements document for yourself.

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